Shipping & Delivery Policy

At Glowylo, we are committed to delivering your order quickly, safely, and reliably. Delivery time is divided into two parts: Processing Time and Shipping Time.

Processing Time

Processing includes order verification, quality check, packaging, and preparation for shipment.

Orders are usually processed and sent to our shipping partners within 72 hours after the order is placed and payment is confirmed.

Processing time may be slightly longer during peak seasons, holidays, or promotional periods.

Shipping Time

Shipping time refers to the period it takes for your package to reach you after it has been shipped.

Estimated Delivery Times by Region:

• United States & Canada: 2–4 weeks (Standard Secured Shipping & Insurance, if item is in stock)

• Australia & New Zealand: 2–4 weeks (Standard Secured Shipping & Insurance, if item is in stock)

• United Kingdom & Europe: 2–4 weeks (Standard Secured Shipping & Insurance, if item is in stock)

• Other Countries: 2–5 weeks (Standard Secured Shipping & Insurance, if item is in stock)

Split Shipments

Some items may ship separately from different warehouses and may arrive at different times. This is normal and not a cause for concern.

Insured Shipping

If your package is lost in transit or arrives damaged, we will provide a replacement at no additional cost, provided sufficient proof (photos or videos) is submitted.

Priority Insured Shipping

Priority Insured Shipping ensures your order is prioritized in our daily fulfillment queue. However, delivery times may still vary depending on carrier conditions and order volume. All priority shipments remain fully insured.

EU Customers Rights

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, in accordance with EU consumer protection laws.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please note that tracking updates may take 2–7 days to appear.

Track your order here:
https://www.17track.net/en

Shipping Delays

Delivery times may occasionally be affected by customs clearance, carrier delays, weather conditions, or high order volumes.

We appreciate your patience and understanding as we work to deliver your order as quickly as possible.

Order Change Requests

If you need to modify your order (such as size, color, or shipping address), please contact us within 24 hours of placing your order.

Email: sunbin251107@outlook.com
Phone: +1 817-750-7131

Once an order has been shipped, changes may no longer be possible.

Contact Us

If you have any questions regarding shipping, tracking, or EU withdrawal rights:

Email: sunbin251107@outlook.com
Phone: +1 817-750-7131

Store Address:
618 N Logan Ave, Colorado Springs, CO 80909, United States