Return & Refund Policy
Standard Returns & Refund Policy
At Glowylo, we want you to be completely satisfied with your purchase.
Returns Policy
If you are not satisfied with your purchase, you may return your items within 30 days of receipt. Returned item(s) will be refunded once received and inspected.
Please note: shipping charges are non-refundable, unless the return is due to our error or a defective item.
EU Customers Rights
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason, in accordance with EU consumer protection laws.
Promotional Periods
Return conditions may vary during promotional events, holiday sales, or special campaigns (such as Black Friday). Please review the specific promotion terms before placing your order.
Authorized Retailers
If your product was purchased through an authorized third-party retailer, please contact them directly for return or refund requests.
Return Process (excluding promotional events)
To start a return:
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Contact us at sunbin251107@outlook.com
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Provide your order number and item(s) you wish to return
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Our support team will provide return instructions
Damaged Items
If your item arrives damaged, please contact us within 14 days of delivery.
Send clear photos of the damaged item along with your order number.
Subject line: DAMAGED
Email: sunbin251107@outlook.com
Missing or Incorrect Items
If you did not receive your full order or received the wrong item:
Subject line: MISSING ITEM
Please include:
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Order number
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Email used for purchase
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Description of the issue
Email: sunbin251107@outlook.com
Our support team will resolve the issue as quickly as possible.
Refunds
Once your return is received and approved:
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Refunds will be processed to your original payment method
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Processing time: 5–10 business days, depending on your bank
Contact Information
Email: sunbin251107@outlook.com
Phone: +1 817-750-7131
Store Address:
618 N Logan Ave, Colorado Springs, CO 80909, United States