Frequently Asked Questions (FAQ)

1. Do I need to register an account to place an order?

No, you can place an order as a guest. However, if you register an account with Glowylo, you will enjoy several additional benefits:

• Faster checkout process

• Easy access to your order status and order history

• Updates on new product launches and special promotional offers

2. What payment methods do you accept?

We use Shopify’s secure payment gateway to ensure safe and protected transactions.

We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX, as well as PayPal.

3. Is my online order secure?

Yes. When you shop at Glowylo, all information you enter is transmitted through a secure SSL-encrypted checkout page.

Your payment details are processed securely through our payment providers. We do not store your full credit card information on our servers.

4. Are exchange rates involved?

All transactions on Glowylo are processed in US Dollars (USD).

If your payment method uses a different currency, your order total will be converted based on the real-time exchange rate used by your bank at the time of payment.

5. How should I enter my shipping address?

Please ensure all information is entered in English characters.

If your address contains non-English characters, please replace them with similar English characters to avoid delivery issues.

6. Can I change my shipping address after placing an order?

Once an order has entered processing or has been shipped, the shipping address cannot be changed.

Please make sure your shipping address is correct and complete before placing your order.

7. How long does shipping take? How can I track my package?

Shipping time depends on your location and shipping method.

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please note that Glowylo is not responsible for delays caused by customs or shipping carriers.

8. What should I do if an item is missing from my order?

If you notice a missing item, please contact us immediately:

Email: sunbin251107@outlook.com
Phone: +1 817-750-7131

Our support team will investigate and resolve the issue as quickly as possible.