Return & Refund Policy

Standard Returns & Refund Policy

At Glowylo, we want you to be completely satisfied with your purchase.

Returns Policy

If you are not satisfied with your purchase, you may return your items within 30 days of receipt. Returned item(s) will be refunded once received and inspected.

Please note: shipping charges are non-refundable, unless the return is due to our error or a defective item.

EU Customers Rights

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason, in accordance with EU consumer protection laws.

Promotional Periods

Return conditions may vary during promotional events, holiday sales, or special campaigns (such as Black Friday). Please review the specific promotion terms before placing your order.

Authorized Retailers

If your product was purchased through an authorized third-party retailer, please contact them directly for return or refund requests.

Return Process (excluding promotional events)

To start a return:

  1. Contact us at sunbin251107@outlook.com

  2. Provide your order number and item(s) you wish to return

  3. Our support team will provide return instructions

Damaged Items

If your item arrives damaged, please contact us within 14 days of delivery.

Send clear photos of the damaged item along with your order number.

Subject line: DAMAGED

Email: sunbin251107@outlook.com

Missing or Incorrect Items

If you did not receive your full order or received the wrong item:

Subject line: MISSING ITEM

Please include:

  • Order number

  • Email used for purchase

  • Description of the issue

Email: sunbin251107@outlook.com

Our support team will resolve the issue as quickly as possible.

Refunds

Once your return is received and approved:

  • Refunds will be processed to your original payment method

  • Processing time: 5–10 business days, depending on your bank

Contact Information

Email: sunbin251107@outlook.com
Phone: +1 817-750-7131

Store Address:
618 N Logan Ave, Colorado Springs, CO 80909, United States