Refund policy
Return & Refund Policy
Last Updated: June 2026
At Glowylo, we value customer satisfaction while maintaining a fair return system that prevents misuse and ensures sustainable pricing for all customers.
1. Return Window
We offer a 30-day return policy from the date you receive your item.
To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In original packaging
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With all tags attached
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With proof of purchase
2. EU Customers Rights
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason.
3. Return Control 2.0 Policy (Important)
To maintain fair usage and prevent abuse of our return system, the following rules apply:
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Returns must be requested before sending any item back
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Items sent without approval will not be accepted
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Returned items may be inspected before approval
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Excessive return behavior may result in refusal of future service
👉 This system ensures we can continue offering fair pricing for all customers.
4. Return Shipping Responsibility
Unless the item is defective, damaged, or incorrect:
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Customers are responsible for return shipping costs
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We do not provide prepaid return labels for standard returns
5. Return Process
To start a return, contact us at:
Email: sunbin251107@outlook.com
Please include:
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Order number
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Reason for return
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Photos (if applicable)
Return address will be provided after approval.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 14 days of delivery
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Provide clear photos of the item and packaging
We will offer:
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Replacement OR
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Full refund (no cost to you)
7. Non-Returnable Items
We do not accept returns for:
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Sale / discounted items
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Gift cards
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Personal care or hygiene products
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Custom or special-order items
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Items without original packaging
8. Exchanges
The fastest way to get a different item is:
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Return the original item (if eligible)
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Place a new order separately
9. Refunds
Once your return is received and inspected:
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Refunds will be approved or rejected
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Approved refunds will be issued to original payment method
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Processing time: 5–10 business days
Banks or payment providers may require additional time.
10. Order Cancellations
Orders can only be cancelled before shipping.
Once an order has been processed or shipped, it cannot be cancelled.
11. Contact Information
For any return or refund questions:
Email: sunbin251107@outlook.com
Phone: +1 817-750-7131
Store Address:
618 N Logan Ave, Colorado Springs, CO 80909, United States